We are excited to ring in 2017, which comes on the heels of Association Management Group’s most successful year ever. In 2016, AMG saw unparalleled growth in terms of both clients and employees.
AMG welcomed many new community associations to our client family in 2016, in fact a record number. And we were also pleased to welcome back several communities that had experimented with other managers, but decided to return to AMG.
In addition, AMG hired several outstanding and experienced new community managers to ensure our customers continue to receive excellent service. Our 2016 Satisfaction Survey indicates that AMG continued our 98% (or in some cases higher) satisfaction rating.
Our strong focus on client satisfaction led us to introduce several key innovations, including:
- 24-hour customer-service desk.
- Streamlined maintenance tracking system.
- Additional support staff team members.
AMG will continue to invest in our employees and technology, building upon our more than 30 years of experience to keep the several hundred condominiums, townhome and planned unit developments we serve in North and South Carolina running smoothly.
As one of the Carolinas' most established and capable property managers, AMG looks forward to another record-breaking year.
On behalf of all of the AMG team, I wish you a happy, healthy and prosperous 2017.
Paul K. Mengert, President
ASSOCIATION MANAGEMENT GROUP, INC.