When Control Shifts: How AMG Helps Communities Navigate the Transition from Developer to Homeowner Leadership

“When the developer left, we had no idea what we were supposed to do. We were handed a binder and wished good luck. AMG stepped in, brought clarity, and gave us a plan. We couldn’t have managed it without them.”

— Board President, New Community HOA, South Carolina

For every community association, there’s a moment when things get real.

That moment is the transition from developer to homeowner-elected leadership—a turning point filled with opportunity, but also complexity. New board members are suddenly tasked with understanding financial records, governing documents, vendor contracts, and critical maintenance timelines—often without much guidance.

This is where Association Management Group (AMG) comes in.

As one of the Carolinas’ most trusted community management partners, AMG supports boards through these transitions—not by taking over, but by giving you the tools, coordination, and confidence to lead well from day one.

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When Control Shifts: How AMG Helps Communities Navigate the Transition from Developer to Homeowner Leadership

“When the developer left, we had no idea what we were supposed to do...”

For every community association, there’s a moment when things get real...

This is where Association Management Group (AMG) comes in...

The Developer's Advantage

The transition period isn't just challenging for new boards; it's a critical moment for developers as well. A poorly managed handoff can lead to frustrated homeowners, legal disputes, and damage to a developer’s reputation. AMG helps bridge this gap by clearly outlining roles and responsibilities to the new homeowner leadership in a way that our staff can't always. Their organized approach provides a smooth, professional handoff that ensures the community is set up for success. “I’m certain AMG’s efforts save me hundreds of hours and lead to much happier owners.”

— Greensboro Developer

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What Makes AMG Different?

We don’t just know community transitions—we’ve supported dozens of them across North and South Carolina. And we do it with:

• Certified managers (CMCA®, AMS®, PCAM®) with decades of experience

• AAMC® accreditation from the Community Associations Institute (CAI)

• 4.7-star average Google rating

• Local offices and 24/7 emergency response

• Average manager tenure of 10+ years

Our long-standing team brings institutional knowledge and deep local insight—both of which are critical when you’re navigating a complicated handoff.

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How AMG Supports Your Transition

1. Financial Clarity and Oversight

“AMG helped us recover over $40,000 that had been misclassified in our developer’s accounts. They didn’t just hand us a report—they walked us through it line by line.”

— Treasurer, HOA in Charlotte Metro

Successful transitions start with clean, accurate financials. AMG helps boards:

• Confirm the receipt of all financial records

• Organize those records for board and CPA review

• Coordinate third-party reserve studies and transition audits

• Present audit-ready statements and budget tools

• Provide secure online access to all financials for board and residents

In recent transitions, AMG-supported communities have recovered $15,000–$60,000 in misallocated or poorly documented developer expenses. That’s not a guarantee—it’s a track record built on vigilance.

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2. Governance Support—Without Overreach

HOA boards are legally responsible for their community’s decisions, and AMG respects that role. We don’t interpret laws or enforce rules independently. Instead, we:

• Organize for compliance in coordination with your legal counsel

• Help track statute changes and facilitate document review with attorneys

• Support board-led enforcement procedures with structure and clarity

• Provide documentation, meeting templates, and decision-making frameworks

This approach minimizes risk, ensures good governance, and avoids the common pitfall of management companies overstepping their bounds.

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3. Maintenance Oversight and Transition Inspections

The transition period is often the last window to identify construction defects or missing components before the developer’s warranty expires. AMG facilitates this process by:

• Coordinating licensed engineering inspections (not performing them)

• Helping the board track warranties and service records

• Launching RFPs and vetting vendors with board approval

• Establishing maintenance schedules and capital planning tools

“Our inspection uncovered $80,000 in drainage issues the developer was still liable for. AMG helped us coordinate the process—on time and with the right professionals.”

— HOA Board Member, Greenville SC

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4. Onboarding and Training for New Board Members

Most board members are passionate volunteers—not trained community managers. AMG helps bridge the experience gap with:

• Custom orientation sessions for new boards

• Best-practice guides, templates, and legal review coordination

• Consistent coaching from your assigned manager

• Clear escalation processes for complex or sensitive issues

We help new board members feel confident and supported—not overwhelmed.

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5. Built for Long-Term Success

Your transition isn’t just about getting through the handoff. It’s about setting up your board—and your community—for years of success.

With AMG, you get:

• Continuity: Our managers don’t rotate every few months. Many have served the same communities for over a decade.

• Consistency: Our systems are standardized, our portals are reliable, and our team structure ensures someone is always available.

• Community-first focus: We don’t push one-size-fits-all solutions. We work with your board to customize support based on your governing documents and goals.

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Download Our Transition Toolkit

We’ve created two resources to help boards manage the transition process with clarity and confidence:

📋 Community Transition Checklist – A step-by-step guide to cover financials, legal documents, maintenance inspections, and vendor contracts.

📘 Glossary of Key Transition Terms – A helpful reference for new board members facing unfamiliar terms and responsibilities.

❓ FAQs for HOA Transition from Developer to Homeowner Leadership

These tools are free to any community—regardless of whether you choose AMG. Because better-informed boards build better communities.

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Schedule a Complimentary Transition Assessment

Whether your board is just beginning to plan or already feeling the pressure of developer turnover, AMG is here to help.

Schedule your Complimentary Management Assessment today. We’ll meet with your board, review your transition status, and share a customized roadmap to success—no pressure, just expert support.

Let’s make your next chapter a strong one.

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Disclaimer: Association Management Group, Inc. (AMG) is not a law firm and does not provide legal advice or services. The information provided is for general informational purposes only and is based on sources believed to be reliable. Community leaders and board members are strongly encouraged to consult with qualified legal counsel before making decisions that carry legal or regulatory implications.

Texas HOAs and Rental Rules: Know the Fine Print

In Texas, HOAs can restrict sales to home rental companies or impose leasing limits only if these rules are clearly stated in their governing documents or CC&Rs. If no such provision exists, the HOA must amend its documents—usually requiring approval from at least 67% of homeowners—before enforcing such restrictions. Similarly, an HOA can require an Occupancy Affidavit listing residents only if it is authorized in the governing documents, does not violate anti-discrimination laws, and is reasonably related to the HOA’s interests. The affidavit must be limited in scope to protect privacy rights.

Read More: HoustonChronicle

When Pickleball Courts Spark Community Conflict

Disputes over pickleball courts have caused tension in many HOA and condo communities nationwide due to the sport’s loud noise, often disturbing nearby residents. A recent lawsuit in Boca Raton highlights these conflicts, alleging the community association converted tennis courts to pickleball courts without homeowner approval and ignored noise concerns despite complaints and an acoustics study showing noise levels exceeding city limits. The plaintiffs claim ongoing noise violations are causing physical and psychological stress, and they seek court action to ban pickleball or return the courts to tennis use. Communities adding pickleball courts should carefully balance player enthusiasm with residents’ quality of life by setting designated hours, using noise mitigation, and involving homeowners in decisions.

Read More: MSN

Renewing the American Dream: Senate Pushes Bold Housing Bill

On July 29, a Senate committee unanimously approved the Renewing Opportunity in the American Dream to Housing Act of 2025, signaling rare bipartisan unity on tackling the national housing crisis. Sponsored by Senators Tim Scott and Elizabeth Warren, the bill aims to boost affordable housing through expanded construction, small mortgage access, appraisal reform, and support for manufactured housing. Analysts call it the most comprehensive housing legislation since the Great Recession, incorporating parts of 27 prior bills—23 with bipartisan backing. While the bill enjoys broad industry support, it still faces hurdles in the House, particularly due to the lack of defined funding and budget offsets.

Read More: USAToday

What Your Detention Pond Might Be Hiding—and Why It Matters to Your Community

When you’re serving on the board of your community association, your time and energy are often consumed by visible, urgent matters—landscaping, vendor contracts, the pool. But one of the biggest risks may be quietly sitting at the edge of your property: the detention pond.

In one Greensboro-area community, the board believed they were doing everything right. The pond was inspected as required, and the landscaping crew kept it looking tidy. But after a series of heavy storms, water began flooding a neighboring yard. It turned out the pond’s riser—a structure designed to release water at a controlled rate—had become clogged with debris. The overflow wasn’t just inconvenient; it was costly and damaging.

The community had followed basic local guidelines. But after the incident, the board took a closer look. They asked the management team to help coordinate additional inspections and routine post-storm checks—not because it was required, but because it was smart.

That small shift made a big difference. The board gained peace of mind and a clearer understanding of how to better protect the community from future surprises.

The key takeaway? Meeting minimum standards isn’t always enough. Real-world conditions, aging infrastructure, and homeowner expectations demand a more thoughtful, proactive approach. And when your management partner helps support that process—through coordination, follow-up, and consistent documentation—it makes your board’s job easier and your decisions stronger.

If you’re ready to take a fresh look at how your association handles these less-visible responsibilities, AMG is here to support your efforts.

👉 Schedule a Complimentary Management Assessment today.

Disclaimer: AMG does not provide legal, engineering, or technical services. All maintenance strategies and decisions should be carefully reviewed and approved by the board and, where appropriate, qualified professionals.

Avoid Costly Mistakes with HOA and Condo Vendors in Carolina Communities

When your community hires someone to trim trees, clean gutters, or make small repairs, it may seem straightforward to label them an independent contractor. But under the law, that label doesn’t carry much weight unless certain criteria are met—and getting it wrong can expose your association to unnecessary risk.

An independent contractor is someone who performs services for the association but operates with autonomy—setting their own hours, using their own tools, and controlling how the work is done. They are not employees of the HOA, and therefore aren’t subject to wage laws, benefits, workers’ comp, or tax withholding. However, many boards unintentionally blur this line by exercising more control than is legally appropriate.

Common Missteps: When Helpfulness Creates Risk

Over the decades, AMG has supported communities where well-meaning board members or volunteers unintentionally crossed boundaries while trying to be helpful. For example:

A board member tells a landscaper exactly how to trim shrubs, offers to lend the worker a ladder, or requests they begin work at 9:00 a.m. sharp. Another resident offers to pick up paint supplies “to save time.”

These interactions may seem harmless—but if the worker is injured or later disputes the quality of work, they may claim they were supervised as an employee rather than operating independently. This may open the association to potential tax, insurance, or legal issues—areas where the board should consult qualified professionals.

Government agencies (like the IRS and state labor departments) use multi-part tests to evaluate worker status. Key questions include:

• Who controls the work schedule?

• Who provides the equipment?

• Does the individual work for others or just the HOA?

• Was the individual supervised or left to complete the task as they saw fit?

If the answers suggest “employee,” the association could face penalties, back taxes, or claims.

AMG’s Guidance to Help Minimize Risk

To support good governance practices, AMG recommends that board members and volunteers avoid directly supervising contractors or directing their work. Instead:

• Recommend that the board use written contracts—ideally prepared or reviewed by legal counsel—that clarify independent contractor status

• Encourage the board to confirm that contractors provide their own tools and insurance

• Allow professionals to complete work independently — volunteers must exercise caution with oversight, particularly impromptu instructions

With decades of experience assisting boards across communities in North and South Carolina, AMG helps implement processes that reduce risk and promote operational best practices.

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Want to know More? 

The IRS uses the “Common Law Test” to determine whether a worker is an independent contractor or an employee for federal tax purposes. This test focuses on the degree of control and independence in the working relationship and is grouped into three main categories:

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IRS Common Law Test Categories:

1. Behavioral Control

• Does the company control or have the right to control what the worker does and how the work is done?

• Examples: Instructions given, training provided, evaluation systems.

2. Financial Control

• Does the company control the business aspects of the worker’s job?

• Examples: How the worker is paid, whether expenses are reimbursed, who provides tools and supplies, whether the worker can realize a profit or loss.

3. Type of Relationship

• Are there written contracts or employee-type benefits?

• Is the relationship ongoing or project-based?

• Is the work performed a key aspect of the business?

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Official IRS Reference:

• IRS Publication 15-A: Employer’s Supplemental Tax Guide

• https://www.irs.gov/pub/irs-pdf/p15a.pdf

• IRS Website Resource:

Independent Contractor (Self-Employed) or Employee. Visit: https://www.irs.gov/businesses/small-businesses-self-employed/independent-contractor-self-employed-or-employee

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Need Help Coordinating Vendor Compliance in Your Community?

Let AMG help your board organize its contractor documentation, coordinate vendor protocols, and partner with the professionals you trust.

Visit AMGworld.com to schedule a free consultation today.

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Disclaimer: Circumstances may vary. Association Management Group (AMG) recommends that boards consult their association’s legal counsel to evaluate their specific situation. Please note: by law, AMG does not provide legal advice. Boards should consult appropriate professionals when evaluating contractor classifications, agreements, or liability exposures. AMG is always happy to help coordinate with legal, or other professionals at your request.

HOA Management Company vs. Board: What’s the Difference—and How AMG Supports Your Community

Understanding the roles that drive effective HOA leadership in the Carolinas

Meta Summary (for search engines): Learn the difference between HOA boards and professional management companies. Discover how Association Management Group (AMG) supports homeowner associations across North and South Carolina with reliable, board-directed community management services.

At Association Management Group (AMG), one of the most common questions we hear is: Who’s really in charge—the HOA board or the management company?

This is a common source of confusion in many neighborhoods. While both the board and management company play vital roles, their responsibilities are very different. Understanding the distinction helps homeowners, board members, and residents work together more effectively—and reduces unnecessary friction.

Let’s explore how HOA boards and professional management firms like AMG collaborate—and how we help boards lead their communities with confidence.

The HOA Board: Elected Decision-Makers for Your Community

According to the Community Associations Institute (CAI), an HOA’s Board of Directors is the elected governing body of the association. These individuals—often volunteers—are responsible for making high-level decisions on behalf of the community. Board duties typically include:

• Approving and managing the annual budget

• Creating or updating rules and policies based on the governing documents

• Selecting and overseeing service vendors

• Enforcing the HOA’s covenants and bylaws

• Communicating with homeowners and addressing community needs

Ultimately, the board holds decision-making power and legal responsibility for the association. Management companies, by contrast, do not have authority to make decisions for the board or act independently.

The HOA Management Company: Operational and Administrative Support

This is where AMG comes in. As a professional HOA management company serving North and South Carolina since 1985, AMG partners with boards to handle the day-to-day administrative, financial, and operational functions—always at the direction of the board.

Here’s how AMG supports your HOA board:

• Preparing draft budgets and financial reports for board review

• Coordinating maintenance and vendor services selected by the board

• Assisting with financial recordkeeping and expense tracking

• Helping facilitate communication with homeowners and vendors

• Guiding board meeting preparation and compliance reminders

• Coordinating the implementation of board-approved actions

We serve as an operational extension of the board—not a replacement for it. All authority remains with your elected leaders. AMG’s role is to streamline the process, increase transparency, and support better decision-making.

Common Misconceptions—Clarified

Many homeowners confuse the role of the management company with that of the board. Let’s clear up a few frequent misunderstandings:

• Myth: The management company makes the rules.

  • Reality: The board creates or amends community rules. AMG helps distribute and communicate them.

• Myth: AMG can waive my dues or fines.

  • Reality: Only the board has the authority to grant exceptions. AMG supports the enforcement process based on board-approved policies.

• Myth: AMG chooses which vendors to hire.

  • Reality: The board makes final vendor decisions. AMG gathers proposals, shares insights, and coordinates the work once approved.

Why This Partnership Matters

When HOA boards and management companies clearly understand their roles, it helps reduce miscommunication, increase homeowner trust, and strengthen overall operations.

AMG’s decades of experience allow us to support HOA boards in achieving:

• Faster response times and streamlined operations

• Stronger vendor relationships with better coordination

• Improved homeowner communication and transparency

• Reduced administrative burden so the board can focus on leadership

We’ve proudly served hundreds of communities across Greensboro, Kernersville, Raleigh, Charlotte, Columbia, and beyond—delivering tailored HOA support with a local touch.

Let’s Strengthen Your HOA Together

Ready to simplify board responsibilities and improve operations in your community? Contact AMG today to learn how our HOA management services support boards and communities across North and South Carolina.

For more information, visit AMGworld.com or explore educational resources at

CAIonline.org.

HOA Pool Rules & Resident Etiquette: How AMG Helps Boards Manage Shared Amenities

Managing shared amenities like pools is one of the most common and sensitive responsibilities faced by homeowner associations in the Carolinas. At Association Management Group (AMG), we help HOA boards in North and South Carolina create and communicate effective pool policies that promote safety, reduce conflict, and build a stronger sense of community — without adding extra burden to board members.

Supporting the Board in Policy Development

Whether it’s drafting seasonal pool use guidelines or revisiting existing rules, AMG provides administrative and operational support to help HOA boards carry out their governance responsibilities. This includes offering sample rule templates, scheduling board workshops to discuss resident concerns, and facilitating the board’s review and adoption process in alignment with governing documents and legal counsel guidance.

We also assist boards with vendor coordination to ensure the pool area is well-maintained and help flag potential areas of concern for discussion with legal or insurance professionals. Our goal is to reduce the board’s workload so they can focus on leadership while AMG handles the logistics behind the scenes.

Encouraging Resident Cooperation Through Communication

Clear and consistent communication helps HOA boards avoid conflict and build trust — especially during high-traffic pool season. AMG supports boards by developing communication strategies that promote resident understanding and cooperation. From newsletters and signage to email reminders and community portals, we help boards explain the reasoning behind each rule — whether it’s public health guidance, safety considerations, or preserving shared facilities.

When rule violations occur, we assist the board with documentation and follow-up procedures outlined in the governing documents. AMG ensures the process remains board-led and compliance-focused while providing the administrative support needed to carry it out smoothly.

Promoting a Respectful Pool Environment

A respectful and enjoyable pool environment reflects strong leadership and clear expectations. AMG stands beside HOA boards to support the adoption of fair, community-tailored policies that promote a positive culture at the pool. Our tools, experience, and industry insights help minimize resident frustration and foster shared responsibility for amenity use.

Our support helps reduce board member stress, streamline communication, and improve resident satisfaction — especially during summer months when pool traffic is at its highest.

Additional Resources for HOA Boards

For more tools and templates on managing shared amenities:

• Visit the Community Associations Institute (CAI) for national HOA best practices.

• Browse our growing collection of HOA board resources and blog articles at AMGworld.com.

Ready for a Stress-Free Pool Season?

Let AMG handle the logistics while your HOA board leads with confidence. Contact our experienced community management team in North and South Carolina today to learn how we can help you improve communication, streamline rule enforcement, and support resident satisfaction.

Should an HOA Get Involved in Rezoning Matters?

Understanding the Role of Community Associations in Local Development Decisions

The recent lawsuit by residents of New Irving Park in Greensboro, NC, challenging a rezoning decision that would allow eight townhomes in their single-family neighborhood, has raised important questions for homeowner associations (HOAs) and condominium boards. Should your HOA get involved in rezoning efforts? And if so, how? At Association Management Group (AMG), we believe that supporting board members in navigating these complex issues—without overstepping legal or governance boundaries—is part of our value as an accredited, advisory-focused management company. Below, we explore the considerations and the compliant, strategic role HOAs might play.

When and Why HOAs Might Consider Getting Involved

While HOAs are not land-use authorities, their boards may wish to monitor or engage in rezoning proposals that affect property values, neighborhood character, traffic patterns, or infrastructure use.

• Boards may choose to get involved when:

• Rezoning affects property values or the quality of life of homeowners.

• Density increases strain infrastructure, green space, or safety.

• The proposed use contradicts the original development intent that owners relied on when buying homes.

• The association is asked to weigh in by the city, developer, or residents.

How an HOA Can Engage—Without Overstepping

While it may be tempting for a board to speak on behalf of the community, it’s essential to remember that boards must operate within their legal and fiduciary boundaries. AMG helps boards:

• Coordinate with legal counsel to determine what the board is legally permitted to say or do.

• Organize owner forums or surveys to gauge community sentiment.

• Support homeowner education by sharing meeting notices or public hearing details.

• Refer questions to professionals, rather than interpreting zoning laws directly.

• Present well-organized information to the board to support transparent, documented decision-making.

What HOAs Should Avoid

To protect the association from liability or overreach, boards should avoid:

• Issuing blanket positions without a member vote or legal review.

• Making public statements that suggest authority they don’t have.

• Interpreting zoning law or city policies without attorney guidance.

• Engaging in political activity beyond the scope permitted by governing documents.

AMG’s Role: Support Without Overreach

As an accredited AAMC® firm (Accredited Association Management Company) by CAI, managing more than 30,000 homes across the Carolinas, AMG empowers boards with clear, compliant options. With a 4.7-star Google rating and average manager tenure over 10 years, our proven experience helps your board lead with confidence. Here’s what AMG does—and doesn’t do—when zoning issues arise:

• We support boards in understanding how proposed zoning changes may impact their community.

• We help coordinate with legal counsel, city departments, and homeowners.

• We facilitate communications, surveys, and meetings.

• We don’t offer legal opinions, make zoning decisions, or speak for the board without direction.

Final Thoughts: A Strategic, Thoughtful Approach

Whether your board chooses to engage in rezoning issues depends on your community's values, governing documents, and legal advice. But one thing is certain—boards should never navigate these situations alone. As one board president recently said: "AMG helped us stay organized and compliant when development came knocking on our doorstep. They gave us the tools—not just opinions."

Ready for Expert Support?

Schedule a Complimentary Management Assessment to see how AMG can help your board confidently lead through growth and change—without overstepping its authority.

Visit AMGworld.com/info-request-for-proposal to get started.

Neighborhood Fights Back on Rezoning

Fourteen residents of Greensboro’s New Irving Park neighborhood are suing the city to block a rezoning that would allow eight townhomes on a 0.86-acre lot in their predominantly single-family area. They argue the rezoning constitutes illegal spot zoning that benefits only the developer, B.J. Johnson, while harming property values and the neighborhood’s character. The city defends the rezoning as consistent with nearby developments and necessary to meet housing goals, including adding 10,000 units by 2030. The case underscores the growing tension between preserving neighborhood identity and addressing Greensboro’s housing shortage.

Read More: NewsAndRecord

Why Your HOA Needs Cybersecurity Insurance

Both your homeowners association and the master association are required by law (Senate Bill 378) to maintain cybersecurity insurance of at least $5 million to protect against data breaches and cyber threats, especially when handling online homeowner payments. Even if payments are processed through insured banks, the HOA must still carry cyber insurance to protect against cyber-theft claims. Regarding tree replacements, unless specified by governing documents or city codes, the association may replace mature trees with smaller saplings at their discretion. Finally, HOA board members cannot live in the same residence or be closely related within the third degree if they serve together on the board, per Nevada statute NRS 116.31034.

Read More: ReviewJournal

Change hits NC real estate

The real estate market is undergoing a major shift, driven by a convergence of economic pressures, regulatory changes, and evolving consumer behavior—especially in North Carolina. A recent conversation with veteran broker Sandy McAlpine revealed that this isn’t just a market slowdown, but a complete transformation requiring real skills, strategy, and resilience. From the NAR commission settlement to high mortgage rates and investor struggles in short-term rentals, many once-thriving agents and homeowners are now facing gridlock and financial strain. The “easy money” era is over, and with new legislation targeting wholesalers, the industry is entering a more regulated, skill-driven phase where only the intentional will thrive.

Read More: CarolinaJournal

Smarter Group Decisions Lead to Stronger Communities

What Every HOA and Condo Board Should Know About Structuring Better Decision-Making

Serving on a homeowners association or condominium board is a meaningful way to give back to your community—but it’s rarely simple. Most decisions are made in groups, often under time pressure, with limited information and competing opinions. The process matters just as much as the outcome.

Research and real-world experience show that how a board makes decisions—how agendas are framed, how discussions are guided, and how diverse views are surfaced—directly impacts both the quality of the decision and the community’s confidence in it.

At AMG, we’ve spent decades supporting HOA and condo boards across the Carolinas. One key insight we’ve gained: Boards don’t need more opinions—they need better structure.

Keys to More Effective Board Decisions:

Clarity Before Consensus: A good meeting starts with a clear understanding of the issue, the context, and the options available. Board members need space to ask questions, raise concerns, and examine trade-offs before feeling pressured to align.

Participation, Not Just Attendance: The best decisions happen when all members—not just the most vocal—contribute. Simple tools like open-ended discussion prompts, equal speaking time, or anonymous polling can change the dynamic.

Outside Expertise, Well-Timed: Legal, financial, and technical issues often require outside professionals. But the value of those experts is greatest when boards are prepared—when they’ve defined what they’re trying to solve and where they need guidance.

Supportive Facilitation: Having a professional manager who knows how to frame issues, guide discussion, and track follow-up can be the difference between a meeting that meanders—and one that moves forward.

AMG’s Board Empowerment Framework™ is built around these principles. It reflects not just our decades of community management, but the leadership of our CEO, Paul Mengert—a former national Educator of the Year for the Community Associations Institute, a frequent lecturer at Wake Forest Law School, and an instructor in decision-making at the Harvard Business School alumni program in Charlotte for over 19 years.

Does every board meeting run perfectly? No. But over time, boards that invest in stronger processes tend to make better decisions—and communities that make better decisions tend to be more satisfied.

That’s why AMG places such a strong emphasis on manager quality, decision facilitation, and long-term partnership. We don’t just manage properties—we help boards govern. And while no system guarantees perfect results, our clients tend to stay with us—many for over 40 years. In fact, our average client tenure exceeds industry expectations, and so does our manager retention.

If you’re curious how your board could benefit from this approach, we invite you to take the first step.

Schedule a Complimentary Management Assessment. Better decisions start with better structure—and that’s something every board deserves.

AMG is Often Asked, “What is a Commercial Vehicle” in an HOA? It Might Be Time to Clarify.

In many established communities, the covenants, conditions, and restrictions (CC&Rs) were written decades ago—often before today’s mix of residents, vehicles, and lifestyles took shape. It’s not uncommon for HOA boards to find themselves facing gray areas when it comes to enforcing parking restrictions, especially around “commercial vehicles.”

When the Rules Are Vague, Enforcement Gets Risky

One of the most common enforcement challenges for HOA boards is defining what a “commercial vehicle” actually is. The term might be used in your governing documents—but if it’s not clearly defined, and it’s often not, you’re left navigating a moving target.

Here’s where it gets tricky: without a published, board-approved policy or definition, one resident’s work van might be considered acceptable while another’s wrapped SUV draws complaints. The result? Frustration, uneven enforcement, and potential conflict.

Consider These Key Questions

When reviewing or establishing rules around commercial vehicles, boards often ask:

• Is the concern the size of the vehicle, or the fact it’s used for work?

• Are visible logos or mounted equipment the issue?

• Should emergency vehicles like police cruisers or rescue units be treated differently?

• Are there clear safety or parking limitations that make certain vehicles impractical?

Every community is different. For some, aesthetics are the priority. Others focus on preserving space in limited parking areas. Either way, what matters most is consistency—and that starts with clarity and member engagement  

Boards May Have Options—But They Need a Clear Policy

If your CC&Rs don’t define what qualifies as a commercial vehicle, your board may have the authority to adopt community rules or a policy that fills in those gaps. These policies or rules can outline specific characteristics that are prohibited—such as exterior signage, ladder racks, oversized dimensions, or utility trailers.

Important: Coordinate with your HOA attorney to make sure any proposed policy aligns with your governing documents and applicable laws. A written, board-approved rule—especially if recorded or published formally—can go a long way in helping to ensuring enforcement is fair, transparent, and consistent.

How AMG Helps Boards Navigate the Gray Areas

At AMG, we are not lawyers but expert facilitators. We don’t provide legal advice. Instead, we assist you in finding the most effective lawyers for each specific matter, thereby saving you headaches, time, effort, and financial resources. AMG supports your board by helping you get organized around enforcement policies, coordinating with legal counsel when needed, and ensuring homeowners are clearly informed about the board’s decisions.

Our role is to streamline the process, document policies professionally, and support consistent communication and follow-up—always under the direction of the board.

Why Board-Led Policy Matters

• Protects the Board: A clear rule reduces ambiguity—and legal exposure—for board members making enforcement decisions.

• Respects Residents: Everyone knows the standard and can plan accordingly.

• Supports Uniformity: No guessing, no favoritism, no back-and-forth drama.

Ready to Simplify Parking Enforcement?

If your community is wrestling with vehicle rules or any other compliance gray area, AMG can help your board regain clarity and confidence. From policy coordination to documentation and communication support, our team delivers professional, high-touch service that makes self-governance less stressful—and more effective.

“AMG helped us establish a fair and enforceable vehicle policy that finally put an end to confusion and conflict. Their guidance was a game-changer for our board.”

— HOA Board Member, Greensboro, NC

Schedule a Complimentary Management Assessment

Let’s talk about what’s working—and what’s not—in your community. Get expert support without added stress.

Click here to schedule your Complimentary Management Assessment today.

Why Your Homeowners Insurance Premium May Have Spiked—and What You Can Do About It

Information Provide By:  Association Management Group (AMG)

If you’ve recently opened your homeowners insurance renewal, you may have noticed a major jump in your premium. You’re not alone. Across the country, homeowners are seeing rate increases averaging 20 to 30 percent—and in some cases, even more.

While these increases can be frustrating, there are reasons behind them—and several practical steps you can take to manage the situation.

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Why Are Rates Rising So Sharply?

Several industry-wide factors are contributing to higher homeowners insurance premiums:

Inflation in Construction Costs

The price of building materials and labor has risen dramatically, which increases the cost to rebuild or repair your home after a loss. Insurers factor this into your premium.

More Severe Weather Events

From hurricanes to hailstorms and wildfires, natural disasters have become more frequent and damaging. Even if your home hasn’t been affected, insurers are adjusting premiums across the board to account for higher risk.

Higher Reinsurance Costs

Insurance companies also purchase insurance—called reinsurance—to protect themselves against large-scale losses. The rising cost of reinsurance is now being passed along to homeowners.

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What You Can Do as a Homeowner

Although these trends affect most policies, you may have options. Here are some practical steps you can take:

Speak with Your Insurance Agent

If your premium has increased significantly, reach out to your agent or broker and ask for an explanation. You can request a breakdown of the factors that contributed to the change. They may also be able to shop your policy with other carriers to find a better fit.

Check for Errors or Outdated Information

Sometimes insurers use outdated photos or incorrect assumptions when assessing your home’s condition. You may want to ask for documentation—like inspection notes or satellite images—so you can verify their accuracy.

Ask About Discounts or Credits

Some insurance companies offer discounts for home safety improvements, such as a new roof, security system, or updated wiring. Your insurance professional can tell you whether such upgrades might lower your premium.

Review Your Insurance-Based Credit Score

Some insurers use a credit-based score to help determine risk. If yours hasn’t, ask your agent whether your good credit history could help reduce your rate with a different carrier.

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If Your Policy Was Not Renewed

In some cases, homeowners receive notice that their policy will not be renewed—often with little explanation. If that happens:

Act Quickly

Reach out to your insurance company or broker as soon as possible. If repairs are needed, ask if they’ll grant a short extension while you address the issue.

Request Supporting Materials

Ask for any reports, inspection results, or images used in their decision. If the information is incorrect, consider hiring a licensed professional (like a roofer or home inspector) to provide updated documentation.

Explore Other Insurance Options

If your current insurer will not continue coverage, don’t wait. You should begin exploring other carriers right away. A local insurance professional can help identify companies that specialize in your area or property type.

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How AMG Supports Homeowners

At Association Management Group, we don’t sell or advise on insurance policies. But we understand how these rising costs can impact your household and your community. While we cannot interpret policies or make insurance decisions, we’re here to:

• Help coordinate with vendors when repairs are needed

• Share general information provided by your HOA

• Encourage proactive communication between you and your insurance professionals

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Important Note About Association and Individual Insurance

Because insurance requirements and policies vary by community, it’s important to understand what your homeowners association’s insurance does—and does not—cover. In almost all cases, the association’s policy does not provide complete protection for individual unit, lot, or homeowners.

AMG strongly encourages every owner to consult their licensed insurance professional to ensure they have the appropriate coverage for their unique circumstances. If your agent has any questions about what the association’s master policy includes, they are welcome to contact the association’s insurance provider directly. Your community manager can provide that contact information if needed.

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Final Note

Homeowners insurance is a critical part of protecting your investment. Staying informed and acting quickly can make a big difference.

Tip: If you have questions about your coverage or rates, your first step should be to speak directly with your licensed insurance agent or broker. They are best equipped to review your policy and explore other options if needed.

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Disclaimer: Association Management Group does not provide insurance, legal, financial, or tax advice. For assistance in these areas, homeowners should consult licensed professionals.

Caleb's Creek HOA Selects AMG as New Community Management Partner in Kernersville

KERNERSVILLE, N.C., June 24, 2025 -- Association Management Group (AMG), one of the Carolinas' most experienced and trusted homeowner association management firms, has been selected to manage Caleb's Creek, a master-planned residential community in Kernersville, North Carolina. As AMG celebrates its 40th anniversary, it is expanding its footprint in the Triad by bringing its signature service, technology, and leadership to one of the area's most desirable neighborhoods.

Founded in 2003, Caleb's Creek includes a mix of single-family homes and townhouses in a family-friendly, amenity-rich setting. Kory Reimann, HOA Developer for the community, said the decision to hire AMG was based on the firm's strong reputation and full-service approach.

"Our neighborhood is excited to be partnering with AMG," Reimann said. "In this competitive housing market, AMG brings innovative ideas, decades of experience, cutting-edge tools, and superior customer service to our management needs."

Danielle Rudisill, AMG's Community Manager assigned to the Caleb's Creek account, emphasized the firm's commitment to seamless service and operational excellence.

"We've spent decades building our reputation on results," said Rudisill. "With 24/7 emergency support, state-of-the-art billing and collections, robust vendor management, and responsive communication systems, we help communities like Caleb's Creek operate smoothly and grow stronger."

AMG's team includes specialists in accounting, property inspections, pool management, landscaping, and more. Their proprietary HOA software systems are designed to support volunteer boards in making informed decisions, resolving disputes, managing payments, and preserving property values.

Trusted by HOAs Across the Carolinas

Association Management Group operates throughout North and South Carolina, with offices in Greensboro, Winston-Salem, Raleigh, Charlotte, Greenville, and Aiken. AMG is both a locally Accredited Business by the Better Business Bureau and a nationally Accredited Association Management Company (AAMC®) by the Community Associations Institute—an elite designation held by only a fraction of firms nationwide.

"Our mission has always been to help communities thrive," Rudisill added. "At Caleb's Creek, we look forward to helping the board and residents create a neighborhood people are proud to call home."

About AMG

Association Management Group (AMG) is a full-service community association management company helping HOAs across the Carolinas improve operations, build reserves, protect property values, and enhance quality of life. AMG partners with volunteer boards to develop customized strategies that work for each community's unique needs. Learn more at www.amgworld.com.

Ready to Improve Your HOA's Performance?

Visit www.amgworld.com or call 888-908-4264 to schedule a free consultation and discover how AMG can help your community thrive.

Uploaded On: PRweb

Legislators ‘distraught’ with their own HOAs

North Carolina lawmakers are advancing companion bills—HB 444 and SB 378—that aim to reform HOA practices by increasing transparency and homeowner protections. The proposed legislation would cap fines, restrict foreclosures, ban retroactive rule changes, require mediation before lawsuits, and mandate budget transparency. It also prohibits management companies from profiting off fine collections and directs the NC Department of Justice to track HOA complaints. While sponsors emphasize fairness and accountability, some legislators expressed deep frustration with their own HOAs, underscoring the push for stronger oversight and reform.

Read More: CarolinaJournal

HOA complaints in SC spike

In 2024, South Carolina saw a 19% increase in HOA complaints compared to the previous year, with 434 complaints filed against 325 HOA or management companies. Nearly half of these complaints came from just three counties—Horry, Richland, and Charleston. The most common concerns involved failure to enforce covenants, maintenance issues, and ignored document requests. While 67% of cases were closed with adequate responses, only 12 resulted in outcomes consumers found satisfactory, and the percentage of unresolved complaints due to lack of business response rose to nearly 10%.

Read More: TheState

6 articles examine how North Carolina homeowners confront HOA regulations

These six articles shed light on growing tensions between North Carolina homeowners and their HOAs. From homeowners nearly losing their properties over small fines to others spending years and thousands of dollars fighting HOA penalties, the stories highlight serious concerns. Issues include limited legal protections, aggressive fee collections, foreclosure threats, and a lack of oversight. The coverage also explores proposed reforms to curb HOA power and improve transparency and accountability. Click the source below to read the articles.

Read More: TheCharlotteObserver

Effective communication: 8 tips for delivering clear messages with empathy and respect

This article was originally published on June 6, 2025 by Jennifer Miller for Community Association Institute as a contribution.

In this era of unpredictability and high stress, effective communication — paired with its thoughtful planning and execution — is a core skill that can help smooth the path for community association board members, managers, and residents.  

“Communicating effectively is the first basis of any relationship in associations or in any business,” says Wendy Taylor, CMCA, AMS, LSM, PCAM, a CAI faculty member and consultant with Management Matters in Boca Raton, Fla.  

Community association boards, managers, and residents can build effective communication skills and improve relationships and interactions by following the tips below.  

Start by perfecting communication between the board and manager. “Developing a harmonious board leads to a harmonious membership,” says Bruce Gran, CMCA, AMS, PCAM, with PMG Services in Scottsdale, Ariz., and a CAI faculty member. “Managers are the stewards. How can we best leverage the information we have to help boards make better decisions?”  

Establishing clear policies detailing board and management responsibilities with a distinct chain of command. “The chain of command and flow of communications should always get residents in the habit of communicating with management first and foremost,” says Marcy Kravit, CMCA, AMS, PCAM, director of community association relations for Hotwire Communications in Fort Lauderdale, Fla.  

Know your audience. “Is something best sent as a text or an email, or should it go by traditional mail?” asks Staci Gelfound, CMCA, AMS, PCAM, president of WPM Real Estate Management in Owings Mills, Md., and a CAI faculty member,

Consider the volume. “Absent emergencies, you want to make sure you’re sending out messages based on necessity,” says Gelfound, who serves on both the CAI Board of Trustees and the Community Association Managers Council.  “Base (communications) on your community’s culture and needs, not just sending messages for the sake of it.”   

At Ford’s Colony Homeowners Association in Williamsburg, Va., Drew Mulhare, CMCA, AMS, LSM, PCAM, says, “It’s important to stay ahead of the communication and correspond frequently enough to be the authoritative voice, but not so often that people think it’s a burden or ignore the message.” 

Conduct a thorough review of all communications from the recipient’s perspective. Gelfound says it will help avoid miscommunication.

Avoid jargon. “In this business, we use a lot of acronyms, but I always err on the side of spelling things out explicitly,” says Taylor, who previously served as manager of a large-scale community in Virginia. She says her team often goes a step further by using photos or diagrams to explain specific policies to help eliminate the chance for misunderstandings. 

Be respectful. At its core, communication in community associations is all about dignity and sensitivity. “The most vital aspect of communication is being respectful,” says Taylor. “We’re dealing with peoples’ homes, and there is a huge emotional component there. We need to embody a mutual respect and be nonjudgmental and allow community members to feel heard.” 

Use common sense. “It’s important to frame things in a positive tone and remain focused on resolving the issue (and) not taking it personally,” says Bryan Hughes, CMCA, AMS, PCAM, senior vice president with Associa in Bountiful, Utah. “Be the thermostat, not the thermometer.”  

Jennifer Miller is a freelance writer based in the Washington, D.C., area.  

Read More: CAIOnline