5 differences between an HOA and a non-HOA community

When a community is managed by a Homeowners Association (HOA) it can be obvious. Home values are impacted depending on things such as location, amenities, and regulations.

Here are 5 differences between an HOA and a non-HOA community:

1. Aesthetics: An HOA managed community typically maintains a consistent appearance of the neighborhood. This can create more interest in homebuyers in the community which can raise the value of homes.

2. Amenities: An HOA managed community provides community residents with recreational services and amenities that may not be offered by a non-HOA community due to the lack of management and upkeep of such amenities.

These items include parks, swimming pools, hot tubs, playgrounds, lakes, clubhouse, security, ground maintenance, and organized activities.

3. Resident Happiness: HOAs often have regulations that pertain to the peace and solace of the community. These rules can include noise restrictions, parking regulations, and recreational vehicle storage.

4. Property Changes: HOA communities may have standards and guidelines regarding construction, additions, architecture, exterior paint or other changes that would not be within the guidelines for property aesthetics.

5. Assessments: HOA managed communities have assessments paid by the homeowners to the HOA. These assessments go toward funding the management, maintenance, operation and facilitating of all that goes into managing a community.

𝟴𝟵% 𝗼𝗳 𝗡𝗼𝗿𝘁𝗵 𝗖𝗮𝗿𝗼𝗹𝗶𝗻𝗮 𝗵𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿𝘀 𝗿𝗮𝘁𝗲 𝘁𝗵𝗲𝗶𝗿 𝗼𝘃𝗲𝗿𝗮𝗹𝗹 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗮𝘀𝘀𝗼𝗰𝗶𝗮𝘁𝗶𝗼𝗻 𝗹𝗶𝘃𝗶𝗻𝗴 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗮𝘀 𝘃𝗲𝗿𝘆 𝗴𝗼𝗼𝗱 𝗼𝗿 𝗴𝗼𝗼𝗱. Source: CAI

A. Many homeowners are in agreement with the HOA guidelines and are in favor of the assessments and benefits. There are other homeowners that prefer not to buy into an HOA community so that they can have complete freedom on their property and forfeit amenities, security, maintenance, etc. etc.

Homebuyers should weigh the pros and cons of living in an HOA before buying a home in an HOA community.

Living Life in an HOA Community

If you own a home in a community, chances are you are living in an HOA (Homeowners’ Association)

There are many pros and cons of living in an HOA. Over the years the resident’s sentiments about living in an HOA have changed. Many homeowners now feel that living in the protection of an HOA-governed community is best for their livelihood and their home value. More and more homeowners are not opposed to living according to HOA rules because enforcement of the regulations is set in place to protect their property values.

According to the CAI 2022 HOMEOWNER SATISFACTION SURVEY-National research and analysis for condominiums, homeowners’ associations, and housing cooperatives show that 68% of residents say the rules in the community protect and enhance property values. https://foundation.caionline.org/wp-content/uploads/2022/08/FCARHomeownerSatisfactionSurveyResults2022Final.pdf

A great majority of homeowners enjoy the amenities that are managed by their HOA for their enjoyment. Families enjoy HOA life and buy into HOA communities to have a safe neighborhood to raise their children. Families enjoy meeting new friends and neighbors for social engagement and attending holiday gatherings. Retirees buy homes in HOA communities to enjoy recreational activities and services that may not be available in other neighborhoods. All ages enjoy amenities such as golf courses, community playgrounds, parks, a community pool, a clubhouse, a gym, and security services.

As the world we live in is changing, security is becoming a bigger issue for homeowners.

Here are a few common security measures that HOAs may implement:

1.    A Neighborhood Watch Group

2.    Security Patrol Service -HOAs may hire private security or hire a security company to provide this service and respond to security concerns.

3.    Security Cameras around the common areas to monitor suspicious activity.

4.    Provide Security Education

5.    Install and maintain neighborhood lighting for greater neighborhood visibility.

HOA Assessments are a topic some HOA residents are not fond of. Once they realize the value for what they receive, many are favorable. 58% of residents say their association assessments are “just the right amount” and 59% of residents say their association should insist that every homeowner pay assessments, involving attorneys only if delinquent accounts are not brought up to date after sufficient notification. This is according to the CAI 2022 HOMEOWNER SATISFACTION SURVEY - National research and analysis for condominiums, homeowners’ associations, and housing cooperatives.

AMG Has Been Transforming Community Management Since 1985

We are community focused.

AMG completely understands the true meaning of “home is where the heart is,” and takes very seriously the responsibility for keeping homes and neighborhoods running smoothly. Our community managers are highly sensitive to the needs of each of their communities, understanding their unique goals and objectives. We are dedicated to building relationships and helping neighborhoods transform into close-knit, thriving communities.

Hiring the Right Community Manager

As a homeowner, being part of a homeowners association (HOA) can have many benefits. It can provide a sense of community, help maintain property values, and give you access to shared amenities and services. However, managing an HOA can be a complex and time-consuming task, which is why many associations hire a professional HOA manager.

But with so many HOA management companies and individuals to choose from, how do you select the right one for your community? Here are some factors to consider when selecting an HOA manager:

1. Experience and Credentials: Look for an HOA manager who has experience managing communities similar to yours. They should also have the necessary credentials such as being licensed and insured.

2. Communication: Communication is key when it comes to managing an HOA. Make sure the HOA manager you choose is responsive, keeps you informed, and is easy to contact.

3. Services Offered: Different HOA management companies offer different services. Make sure the company you choose offers the services your community needs, such as financial management, maintenance and repairs, and dispute resolution.

4. Reputation: Check the company's reputation by reading online reviews or asking for references. You want an HOA manager who is respected and has a track record of success.

5. Cost: HOA management fees can vary greatly. Make sure you understand the fees and what services they cover before signing a contract.

6. Compatibility: The HOA manager you choose should be someone you feel comfortable working with and who is compatible with the community's culture and values.

7. Availability: Make sure the HOA manager you choose is available when needed, especially in emergency situations.

In conclusion, choosing the right HOA manager is crucial for the success of your community. Take the time to do your research, ask questions, and find an HOA manager who is experienced, communicative, and compatible with your community's needs and values.

Paul K. Mengert is the CEO of Association Management Group, Inc. (serving the Carolinas) and was the Community Associations Institute’s educator of the year. 

Neighbors cried foul when Mooresville HOA sought to remove beloved ducks from pond

After a resident spent 18 years tending to the wild ducks in the neighborhood pond, the HOA voted to relocate them due to property damage risks. However, these ducks left an imprint on all the residents, resulting in them fighting for the ducks to stay. How would you react?

Read more

How to Keep Residents Engaged In Your Community

neighbors walking down the street

Residents are the heart of any community. The community would not function without the engagement and buy-in of its residents. That is why you should foster a good community through resident engagement. 

Many communities saw a drastic drop in resident engagement with the rise of the Covid-19 pandemic. However, with infections leveling off in many locations, and the widespread availability of the vaccine, communities are beginning to open back up. That means you need to work to build up your resident engagement again. 

Tips for Keeping Residents Engaged 

Looking for ways to keep your residents engaged in your community? If so, try the following tips. 

1) Schedule regular activities.
Activities are a great way to keep your residents engaged. In-person activities allow your residents to meet each other. This social interaction creates important ties between the resident and the community. When residents feel a part of a community, they are more likely to engage with it. Barbeques, parties, and programs for children  are all ways to increase resident engagement. 

Also, you can plan activities around making your community nicer. These volunteer activities foster community engagement because the participants are directly working to make their community a better place. Tree planting, trash clean up, and other similar activities are very popular. 

2) Use social media.
When it comes to community engagement, social media is your friend. Use a couple different sites so that a wider group of residents frequents your pages. 

Remember that different demographics use different social media, so try to have a social media location for everyone. This may mean developing a community page on Facebook, Instagram, and TikTok. 

3) Talk to your residents. 
You will have a better idea of how to keep your residents engaged if you talk with your residents. Surveys, townhalls, and even informal conversations can help you determine what your residents want. 

Obviously, you will not be able to make everyone happy. But, if you are noticing certain complaints or requests coming up all the time, you should attempt to address them. When residents feel heard, they will be more likely to continue engaging with the community. 

4) Don’t forget online tools. 
We have already mentioned social media. However, there are many other online tools that you can use to foster good community engagement. Zoom, YouTube, and more provide a great place to discuss your community and engage your residents. 

For example, plan some community events to take place online. Many people are still worried about Covid-19 and may be more comfortable interacting with other residents online. Online organizational tools and web portals can also help you bring your community to a single online location. 

If you are looking for more community engagement tips, contact Association Management Group (AMG). We are North and South Carolina’s source for excellent property management. We provide administrative, fiscal, and facility services to our partner communities. We do the hard work, so your Board can focus on making the important decisions and engaging residents.

AMG’s CEO Paul Mengert leads successful legislative battle to protect community association rights

New Legislation Protects Homeowner and Condo Associations Rights

Imagine no longer being able to collect assessments from property owners to pay for maintenance of a dam. What if your volunteer association board was prohibited from enacting reasonable rules or setting a policy about fencing, setbacks, and architectural changes? Consider the chaos if your community governance documents were suddenly voided.

All of these scenarios became very real probabilities in North Carolina in recent years. In addition, these probabilities were being carefully watched by Community Association Institute (CAI) chapters across the US, because the way North Carolina handled the issue could inspire similar action–and set a precedent–around the nation.

 Thanks to the efforts of the NC Legislative Action Committee (NC LAC) and a team of volunteer stakeholders over the last two years, NC Senate Bill 278 was recently signed into law by North Carolina Governor Roy Cooper (now enacted Session Law 2022-12). The new law specifically excepts planned community and condominium covenants from invalidation under North Carolina’s Marketable Title Act – put another way, it prevents homeowner and condo associations from losing the governance and decision-making rights they have been granted for decades.

According to Weldon Jones, CAI lobbyist and attorney practicing HOA and condo law with Jordan Price in Raleigh, NC, it’s a big win for all involved. He’s been in the trenches on this issue since 2019. “Owners can now feel confident that what they bought into, believe in, and love will remain,” he said. “And on the flip side, HOA and condo volunteer boards can be confident that owners must honor their commitments, per the covenants.” 

It all began with two 2021 NC Court of Appeals opinions, one on the Marketable Title Act (MTA), a law from the early 1970s intended to limit how far into the past real estate title searches had to go. The MTA states that all restrictions beyond a property’s residential status are eliminated after thirty years if they aren’t specifically written into each deed. While the court cases involved old restrictive covenants that did not apply to community associations, the broad language wiping out all old restrictions suddenly left associations created before 1991 in doubt, opening them up to undesirable changes in their communities and hampering the ability of volunteer boards to accomplish goals, from enforcing architectural control, to collecting assessments, to maintaining the property. The problem wasn’t just that the new ruling might invalidate an association itself. It was the more subtle, confusing issue of removing restrictions from some homeowner lots, depending on the language written into the individual deeds. Bottom line: According to the court rulings, existing association documents and governance might not be enforceable for some of their owners. In a word: chaos.

At the same time, another case cast doubt on whether older condominiums were able to use collection methods from the Condominium Act of 1986.  It was clear that legislative solutions were required, since these rulings contradicted long-standing practice and legislative intentions for association governance, as outlined in the Condominium Act of 1986 and the Planned Community Act of 1999.

Complicating the NC LAC’s efforts to protect association rights were many competing interests regarding changes to the MTA. It was hard for commercial real estate attorneys, title insurance professionals, realtors, closing attorneys, association managers, and homeowners to envision–much less achieve–a solution that would work for all. NC LAC chair Paul Mengert, founder and CEO of Association Management Group, Inc. (AMG), made it his priority to bring everyone and their disparate opinions to the table with a common purpose to preserve the full governance rights of associations. It worked. The NC LAC partnered with stakeholders and North Carolina legislators to prevent the covenants of homeowner and condo associations from being invalidated under the MTA.

The team also inserted changes into 47C of the 1986 Condominium Act to ensure provisions apply to condos built before then, regardless of their declarations, enabling them to collect assessments in the same manner as newer communities. Mengert believes an important factor in achieving a positive outcome was reaching across the table to work with the NC Association of Realtors. “I have known Kelly Marks, 2021 president of the North Carolina Association of Realtors, for many years and worked with him throughout my career,” Mengert noted. “Kelly quickly understood the dire ramifications to community associations and those homeowners. He helped us form an alliance with the Realtors and get their powerful legal lobbying teams to work with us on solving the possible consequences of the recent court cases.”

Cynthia Jones, an attorney with Sellers, Ayers, Dortch, and Lyons, P.A. in Charlotte and President of the North Carolina chapter of CAI, believes such coalition-building and collaboration were critical to the success of the new bill. As chair of the Business Partner Council of national CAI, and a member of the national CAI Board of Trustees, Jones understands the power of teamwork and commitment. “This was a huge deal and extremely important to our CAI membership in a real rubber-hits-the-road way,” she said. “We attorneys understood the implications and did our best to convey our concerns to others. We knew if we didn’t fix it, it would be a massive issue for all North Carolina associations.”

Mengert’s long tenure as NC LAC chair, along with his decades in the association management business, gave him a unique perspective on what was happening. He understood how dire the court ruling could be for associations and how big a difference advocacy could make, despite the diverse viewpoints within the legal and real estate industry. “While our group shares fundamental goals, opinions on how to accomplish the goals often differ,” Mengert pointed out. “It’s hard enough to convince everyone within our industry to come together on solutions for matters ranging from solar panels to virtual meetings, to title restrictions, to collection procedures. Imagine how hard it is to convince those outside our industry. For this recent legislation, I believe it was a successful combining of everybody’s desires: trying to get people much of what they wanted without too much of what they didn’t want. It was really quite remarkable that our LAC was able to align with the North Carolina Association of Realtors, the title insurance industry, and the NC Bar Association to quickly and effectively pass legislation to protect North Carolina associations.”

Cynthia Jones notes that meaningful change only happens when knowledgeable, dedicated people are willing to come together–and work together. “When this issue arose, the fact that we could all quickly put our heads together to brainstorm solutions to resolve this problem and work with legislators was just amazing. The NC LAC was instrumental throughout the entire process, giving countless hours to think about what was needed, revise the bill’s language, and talk with legislators. It would not have happened without our NC LAC.” 

Lobbyist Weldon Jones also believes the expansion of the NC LAC to include an impressive stakeholder team was essential to success. “Two heads are better than one,” he stated. “The more people you have advocating for an issue, the better. Along with national CAI, we were aligning with some powerful entities: NC Realtors Association and NC Bar Association are significant lobbying groups in the state. CAI gets a lot of respect for being able to leverage all of these relationships into partnerships to raise awareness about this issue. The number of people working on this had an enormous impact across industries.”   

Tim Sellers, founding member of Sellers, Ayers, Dortch, and Lyons P.A. and NC LAC member, concurs. “When you have so many competing interests on a significant issue, it is very rare that there is a legislative solution, that the General Assembly will come together and agree to pass something,” he observed. “Controversial things are hard to pass; cooperation and consensus are much easier to pass. The tension was to try and negotiate a solution that could be supported by everyone on our team. It took a lot of conversation and word changes, negotiation and arguments–all behind the scenes–to arrive at this language of cooperation and consensus that was ultimately supported by everyone. That’s what we accomplished, and we did it in relatively short order.” 

But collaboration doesn’t happen in a vacuum. It takes strong leadership, says attorney Jim Slaughter, President of Law Firm Carolinas and another key participant in the new legislation. “The NC Legislative Action Committee and various interest groups were vital to this process, but NC LAC Chair Paul Mengert deserves specific recognition,” he commented. “Paul personally acted to bring certain stakeholders to the table, reached out to legislators of influence directly, and repeatedly pushed to get the proposal acted on during this two-year legislative cycle. He continued to seek passage of the bill even as it got moved from committee to committee, was not adopted in 2021, and the language was removed from one (unrelated) bill and attached to another (unrelated) bill. Senate Bill 278 would not have been enacted without CAI leaders like Paul and others, whose relentless efforts made it happen.”

Cynthia Jones believes the same kind of team effort that pushed through Senate Bill 278 can work on the neighborhood level. “HOAs struggle with finding residents willing to engage, step in, and assist,” she stated. “It’s hard to fill these unpaid volunteer positions, which can often take up a lot of time, depending on the issues the association faces. This recent legislative success shows that collaboration is vital, whether it’s figuring out new rules for the swimming pool, deciding to allow trampolines, designating green space use, or setting up a social committee to plan an event. Boards can form committees to research issues, poll residents, and promote changes, so the board doesn’t have to do everything themselves. Many hands make light work–and a huge difference in community governance and activities. We need each other.”

Paul Mengert agrees. “It is hard for us to be successful in advocating for legislation that supports associations if we can’t express a unified position. While CAI’s basic public policy position is that associations should govern themselves, there are times we need to work together to ensure the appropriate governmental framework. It was an honor to bring people together to accomplish collective goals.” 

In the case of Senate Bill 278, the collective goals were huge and the two-year journey was arduous, but the pay-off was priceless–and lasting, Jim Slaughter concluded. “People buy into associations because they like the service provided and expect everyone to follow certain clear rules. The 2021 appellate decisions cast those expectations into doubt and might have resulted in your (or worse, your neighbor’s) lot suddenly not being required to pay assessments or no longer bound by the same restrictions as everyone else. The recent MTA fix we achieved brings consistency to everyone in an association, regardless of when it was created, and helps fulfill the expectations of those who choose to live there.”

North Carolina is a model for how to get things done on the legislative stage that is both strategic and inclusive. Dawn Bauman, CAE, Senior Vice President of Government and Public Affairs for national CAI in Virginia, noted “CAI favors legislation that clearly supports the continuing and perpetual enforceability of such restrictions unless and until amended by the property owners subject to them, especially the governing documents of community associations. The amendments to the Marketable Record Title statute in North Carolina through SB 278, while technical, were important clarifying language.  Often these technical corrections create concern among other stakeholders.

“The CAI North Carolina Legislative Action Committee is particularly good at working with stakeholders to allow a process of dialogue to discuss and understand implications of legislation and address concerns.  CAI is proud of our work and proud of the CAI North Carolina Chapter for their exemplary professional approach, collaboration, and transparency.”


6 TIPS FOR HOSTING A NEW YEARS EVE PARTY in an HOA Community

If you’ve decided to ring in the new year in your home. It is important to be aware of HOA rules concerning parties. Here are some tips to make party planning a little less stressful.

1. Make sure you are aware of all rules concerning hosting gatherings in your community.

Most homeowners are aware of their HOA guidelines for hosting guests. There also may be some regulations with your local city, such as parking near fire hydrants, street lights, blocking sidewalks, etc. It's a good idea to have the details so your party will run smoothly without an incident.

2. Be a Good Neighbor

It’s good etiquette to let your neighbors know that you’re hosting a party. This will let them know that they’ve been considered and they’ll be more understanding of higher volumes of noise. If you’ve recently moved in, you could even invite them over — there’s nothing sweeter than ringing in the new year with a new friend.

3. Set a limit for the number of people you invite, and stick to it

It can be tempting to invite your friends, neighbors, gym buddies, and everyone else you see on a regular basis, but keeping the party on the smaller side will not only make your event more intimate, but it will also be less stressful!

Be aware of HOA rules concerning the number of people that can be in your home for a party.

4. Be Aware of Excessive Noise

Perhaps one of the most common noise complaints that homeowners have has to do with parties — New Year’s Eve parties in particular. Associations generally take no issue with an HOA holiday party, but it becomes a problem when there is excessive noise. Before the holidays roll around, HOA boards must remind all homeowners about the HOA noise restrictions. It is important to be aware of HOA rules concerning parties. The HOA board can fine you for excessive noise complaints or might limit the number of people you can have at a party in your backyard.

5. Parking

The holiday season brings many people together, and that means extra cars will need to be parked around a community. Associations usually have broad authority to make rules and regulations related to temporary, short-term parking. The board can prohibit parking on lawns, in front of a fire hydrant, or anywhere that blocks a sidewalk, an emergency vehicle’s access, or another driver’s view. Resident’s hosting guests should check the rules on visitor parking, including where they can park (such as an overflow lot, if the association has one) and the kind of parking passes they may need.

6. Have a Plan for When the Clock Strikes 12

Whether it’s bringing out your best bottle of bubbly, ensuring everyone gets a party horn and streamers, or even deciding what channel to watch the countdown on, have a plan in mind to usher the new year in with a bang.

Having a New Years Eve party in your Homeowners community can be an enjoyable experience provided you are considerate to neighbors and abide of the HOA rules in your community.

2020–2021 U.S. NATIONAL AND STATE COMMUNITY ASSOCIATIONS STATISTICAL REVIEW

In the infographics below you will see the US Statistics on Homeowner’s Associations, locations, and association numbers.

  1. THE U.S. COMMUNITY ASSOCIATIONS, HOUSING UNITS, AND RESIDENTS

  2. COMMUNITY ASSOCIATIONS BY STATE

  3. NATIONAL DATA, 2020

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Association Management Group (AMG) CEO Paul Mengert Named Educator of the Year by Community Associations Institute (CAI)

Association Management Group (AMG) CEO Paul Mengert Named Educator of the Year by Community Associations Institute (CAI)

Paul Mengert, founder and CEO of Association Management Group (AMG) headquartered in Greensboro, North Carolina, has been named “Educator of the Year” by the Community Associations Institute (CAI), a global non-profit organization that provides resources and information for homeowners, volunteer board leaders, professional managers and business professionals in homeowners associations, condominiums, and housing cooperatives in the United States and around the world.

 Each year at its annual conference, CAI honors individuals who have made significant contributions to CAI and the community association way of life. According to CAI, the Educator of the Year Award is given to a member who has contributed valuable educational content. Specifically, the award recognizes excellence in creating valuable, relevant and consistent content for the CAI audience.

Mengert founded Association Management Group (AMG), a professional community association management company, in 1985. Under his guidance, AMG has become a powerhouse among homeowner and condominium association management companies in North and South Carolina. AMG manages the operations and maintenance of client community and homeowner associations of all sizes representing more than 30,000 property owners. The combined asset value of these communities is more than $5 Billion.

Mengert credits his ongoing continuing education for contributing to his business savvy and leadership skills. His undergraduate studies were at the University of North Carolina at Greensboro. He is an alumnus of the Harvard Business School (OPM). Mengert was also named a Certified Manager of Community Associations (CMCA) and a Professional Community Association Manager (PCAM) by the Community Associations Institute. He is a regular lecturer for CAI and serves on its national senior faculty. Additionally, Mengert teaches/co-teaches classes at Wake Forest Law School, Elon Law School and in the Harvard Business School's alumni program at the McColl School of Business at Queens University.

Always seeking to foster an environment of professionalism and learning, Mengert seeks and creates opportunities for AMG staff to further their own educational growth. As a result, many AMG staff have completed the rigorous curriculum to achieve CAI’s designations, including: PCAM. AMS (Association Management Specialist) and CMCA (Certified Manager of Community Associations).

It is his work in the wider community for CAI that earned Mengert the Educator of the Year Award. He has served 20 years on CAI’s national senior faculty. He has created and led numerous educational courses over those two decades on a wide variety of topics at both the national and local chapter levels.

 Mengert has led continuing education classes for the North Carolina Board of Realtors, South Carolina Department of Real Estate, the California Department of Real Estate, the Florida Bureau of Condominiums, the Nevada Department of Real Estate, the Georgia Department of Real Estate and the North Carolina Bar Association, which all award continuing education (CE) credits. He has authored several association books and numerous articles, which are taught in several training courses and in multiple languages.

Mengert also has business experience in multiple industries including housing, construction, consumer services, transportation, aviation, banking, manufacturing and others. He is a frequent speaker at conferences related to home services, professional services and other sectors. Mengert is also one of the founders of Greensboro’s Carolina State Bank where he served on the Board of Directors and is a licensed commercial pilot who flies charity and relief mission flights for Angel Flight and others. Additionally, Mengert serves as Chairman for both the Piedmont Triad Airport Authority as well as for the North Carolina Chapter of CAI’s Legislative Action Committee (NC-LAC).

 

About AMG

AMG is professional community association management company dedicated building effective community associations. AMG guides and assists executive boards to help protect the association’s interests, enhance the lives of community members and improve the property values in the community. With offices throughout the Carolinas, AMG is a knowledgeable partner in enforcing community governing documents with a proven set of processes and techniques and supporting communities with a broad range of services which can be tailored to individual community needs. Association Management Company, Inc., is a locally Accredited Business by the BBB and is a nationally Accredited Association Management Company (AAMC) by the Community Associations Institute. For more about AMG, visit AMGworld.com.

About CAI

Community Associations Institute (CAI) is a leading provider of resources and information for homeowners, volunteer board leaders, professional managers, and business professionals in the more than 350,000 homeowners associations, condominiums, and housing cooperatives in the United States and millions of communities worldwide. A global nonprofit 501(c)(6) organization, CAI is the foremost authority in community association management, governance, education, and advocacy. Its mission is to inspire professionalism, effective leadership, and responsible citizenship. Learn more at www.caionline.org.

 

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Two HOA Community Managers of Association Management Group (AMG) Earn Advanced Management Certifications

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AMG's Melissa Cook and Dave Hebert, Earn the Association Management Specialist (AMS) Designation

(Greensboro/Winston-Salem, NC) DATE, 2021Melissa Cook and Dave Hebert, two community managers with Greensboro-headquartered Association Management Group (AMG), recently earned as Association Management Specialists designations from the Community Associations Institute (CAI), an international membership organization focused on building better communities. According to CAI, the AMS credentialing process requires two years of professional experience in association financial, administrative and facilities management, in addition to completion of multiple management courses and passage of a comprehensive exam.

“Earning an AMS credential requires both a personal and a professional commitment to self-improvement. Plus, it shows a dedication to providing the highest level of professional service to our community association clients and residents,” said Dacy Cavicchia, president of AMG, one of the Carolinas’ largest professional homeowner association manager organizations. “The AMS designation says our community managers understand the importance and unique challenges of community association management, and that they are committed to preserving communities, protecting property values and meeting owner/resident expectations.”

“I am very excited to not only obtain the AMS, but to do so with the AMG team,” said Cook, a Greensboro Community Manager. “I am also thrilled that this occurred during my fifth year with the company, marking that anniversary with this great milestone.” Cook earned her Certified Manager of Community Associations (CMCA) credential, a prerequisite to the AMS, two years ago. “I chose to pursue the AMS because it is a national certification. It enables me to work with community associations throughout North and South Carolina from any of AMG’s Carolina offices.”

Hebert also serves as a Greensboro Community Manager.  With the company for nearly three years, Hebert said, “I want to continually grow, in general, as well as within AMG. I see a future with AMG, and I want to be prepared to take on more responsibility and challenges. The AMS is the next step in that process.” With a background in teaching and management, Hebert added, “I was familiar with areas covered by the AMS training. But the process furthered my understanding of the ‘why’ of things and offered a more in-depth study of the job.”

About Association Management Group (AMG): AMG is the Carolinas’ leading professional community association management company, dedicated to building effective, successful community associations. AMG guides and assists association executive boards to protect their interests, enhance the lives of community members, and improve the property values of the community. With offices throughout the Carolinas in Greensboro, Winston-Salem, Charlotte and Raleigh, NC; as well as Greenville, SC; AMG is knowledgeable partner in enforcing community governing documents with a proven set of processes and techniques. AMG specializes in supporting communities with a broad range of services that can be tailored to individual community needs. Association Management Group, Inc. is a locally Accredited Business by the BBB, as well as a nationally Accredited Association Management Company (AAMC) by the Community Associations Institute (CAI). For more about AMG, visit http://www.amgworld.com.

How to Make Sure Your Community Stays Connected During COVID-19

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COVID-19 has hit everyone hard. One of the virus’s many unfortunate consequences is the decimation of our normal community interactions. Most people move to a community to experience the benefits of living in that community: companionship, activities, and more. 

If you are a board member looking for ways to reinvigorate your community during COVID-19, keep reading. In this article, you will find the top four ways to make sure your community stays connected during COVID-19. 

4 Ways for a Community to Stay Connected During COVID-19

Want to keep your community connected? Here are four ways to do just that. 

1.Leverage online resources. 

You likely have an online portal or email system for your residents. You may even use AMG’s AMG CONNECTS system. Leverage this technology to keep your community informed and involved. 

For example, you can organize digital events using tools like Zoom. These could be meetings for the community or even concerts or virtual parties. Use email communication to determine the types of events or services that your residents prefer. Then organize them digitally, which will help keep your community cohesive. 

2.Encourage your community to donate and support small, local businesses. 

COVID-19 has been hard for everyone. However, some members of your local community are probably suffering more than others. Small businesses all over the country have struggled to stay open during this time. Families throughout North and South Carolina are struggling with lost wages and home-schooling. 

As a community leader, you can organize food drives, donations, and even provide local, small business recommendations to your community. This will help your city thrive while also providing a sense of unity among your residents. 

3.Check on elderly and ill residents.

Another group that has been hard-hit by COVID-19 is the elderly and chronically ill. Make sure to socially distance. However, visiting, bringing groceries too, and communicating with these people is great. As with donating, philanthropic work can bring everyone together. Plus, it will provide a lot of positive benefits to members of your community who are more isolated. 

4.Plan safe and socially-distanced events. 

Depending on the rules of your location, you can also plan safe, outdoor, socially-distanced events for your community. Make sure all safety requirements are followed. If you are part of a large community, you will also want to ensure that you are following attendance recommendations.

Spring and summer are great for outdoor events in North and South Carolina. Now is the time for your residents to get out of their homes and begin enjoying their community again. Outdoor fitness classes, socially-distanced picnics, and more are all ways to enjoy the outdoors and bring your community together. 

Don’t let COVID-19 cause your community to lose cohesion. You have to be more creative than normal. However, the benefits to the mental and physical well-being of your community are immense. If you’d like to learn more community management strategies and live in North or South Carolina, contact AMG today.

Why Hiring a Community Management Company for Your HOA Will Save You Time & Money?

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Managing your HOA can be a strain on your time and money. There are seemingly infinite tasks associated with running a community. It takes money to perform all of these tasks as well. Because most HOA boards are run by volunteers, it can be hard to find the time to get everything done efficiently. 

Hiring a Community Management Company can solve all of your problems. Plus, they can save you time and money as well. Keep reading to find out why. 

Why Hire a Community Management Company? 

Hiring a community management company can be one of the most important things you do for your HOA. The right community management company will be made up of professionals with years of experience. That expertise helps provide your HOA with the following benefits, all of which will save your board both time and money. 

1.Financial help. 

Because money is such an important commodity for HOAs, let’s begin by discussing the financial help a community management company can provide. At AMG Association Management Group, for example, we offer a wide variety of fiscal services. These include bookkeeping and accounting, fee collection, association banking, and association taxes. 

All of the financial services offered by community management companies can be time-consuming and hard for non-specialists to complete. Unless you have an accountant with lots of time on your HOA board, it is best to bring in the professionals. Not only will they take care of these essential tasks, but they will also save you money in the long run. When everything is done correctly the first time, you will not have to pay fines or multiple fees. Plus, having a third party enforcing dues and other financial transactions for the community can solve many conflicts. 

2.Facility and community upkeep. 

Another big part of running an HOA involves community and facility upkeep. Depending on the type of community your HOA governs, there may be a lot of common spaces that need to be kept clean and in good repair. The better your common spaces are, the more appeal your community will have, which keeps your resident turn-over rate low. 

Facility services require working with vendors. A good community management company will have existing relationships with the best vendors. They can handle these relationships and ensure the work is done properly. When high-quality work is done the first time, your HOA will not have to spend more money on repairs or replacements. 

Residents of the Carolinas should consider AMG for their community management needs. We have physical offices in Greensboro, Winston-Salem, Charlotte, and Raleigh/Durham, NC, and Greenville and Aiken, SC. That means we are your local Carolina source for community management. Don’t gamble on an impersonal national company. With AMG you get a company with lots of resources and community-focused priorities. 

Our experts have experience running a wide range of communities. From condominiums to townhomes, life style communities, lake management, and common interest offices we can manage it all. It doesn’t matter what your HOA manages, you will love working with AMG. 

Contact us today to receive more information or a quote. 


Working From Home? What Homeowners Need in a Home and the Benefit of Living in an HOA Community

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 Since Covid-19 work has changed significantly. Where we work, how we work, the hours we work, and the enhanced safety precautions.

With major employers now stating that their employees will be working from home for the foreseeable future, many homebuyers have adjusted their existing home space and converted rooms for workspace. Buyers have also added to their list of desirables in their next home.

Some not only need to plan for a home office space but also need to accommodate the homeschooling or distance learning needs of their children as well. This includes having adequate outdoor recreation space for children to exercise.

This is where the benefit of living in an HOA community may play an important role in the work at home family. HOA’s with common area playgrounds and parks are perfect for parents to take the kids out for some much-needed sunshine and exercise.

Working from home is impacting the way homes are being built, renovated, and marketed. The type of features that have become important to buyers have changed at all price points.

Of course, homebuyers with larger budgets have the luxury of seeking homes with extra bedrooms or offices and dens already included. But many buyers are not as fortunate and need to find the needed space in more creative ways.

The easiest way to add working space is within the bedrooms. This offers the ability to close a door for privacy. Larger bedrooms (both in master and secondary bedrooms) have been a top priority for homebuyers. Another important feature is an open floorplan which features a Great Room design. For generations, kids have done their homework at the kitchen table, and a spacious kitchen/family room combo makes it easier for home learning without becoming cluttered. Another option for homebuyers is a separate formal dining room that could be converted to a workspace.

With all the changes in working and learning environments for both adults and kids, the home is even more important than ever. As needs change, homebuyers seek different features from their new dwellings.

10 Ways Community Residents Can Enjoy Halloween While Staying at Home During a Pandemic

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Halloween and other holidays might look a little different this year, but that doesn’t mean you have to stop the fun and games. It’s safe to say that going door to door trick-or-treating during a pandemic isn’t going to happen. Halloween is canceled.

HOA residents can still enjoy the holiday while staying at home with their families.

 Here are 10 ways for your family to celebrate Halloween while staying safe at home.

1. Buy some traditional Halloween candy to share with the family.

2. Make Halloween themed cookies, cakes, and ghostly marshmallows. Don’t forget to use orange and black toppings and icing.

3. Carve your traditional Halloween pumpkin and put them out on the front step.

4. Decorate the outside ends inside of your home for Halloween or fall-themed decorations..

5. Have a home costume party. Have each member of the family make their own Halloween costumes and take pictures for sharing online.

6. Play Halloween games such as hide and seek in the dark.

7. Have a Halloween craft night. Make ghosts and skeletons out of craft items or food items.

8. Use your camera or phone to film a family Halloween video to share with friends on social media.

9. Cook a Halloween themed dinner using all the colors of Halloween.

10.  Have a zoom call and chat with friends and family to stay in touch.

Enjoy family fun times, make new memories, and continue family traditions. You might have to get creative and find new ways of doing things.

Stay safe during the pandemic.

 

How to Increase Your Neighborhood Engagement

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A majority of Americans are stuck in the endless loop of home-work-home. This hectic life has disallowed most of us to make new human connections. A recent survey suggests that many people don’t know their neighbors. Resolving this should be a primary concern for community leaders.

If you are a board member of any homeowners association (HOA), you are responsible for ensuring that neighbors at least get to know each other. Here are some ways through which you increase homeowner participation in your community:

1.       Form Committees

From new arrivals to neighborhood old-timers, committees provide an excellent opportunity for people to come together and get to know each other. Different committees are responsible for various activities. An annual meeting will provide a perfect time for residents to come together and discuss ideas and learn more about people’s interests.

2.      Welcome New Residents to the Neighborhood

Your HOA may have a person to welcome new residents to the community. This will make them feel included and get things off to a great start.

3.      Recognize Your Community Volunteers

Volunteers are a big part of any neighborhood. It is important to recognize the volunteers for the work they have done to uplift the neighborhood. This recognition will not only go a long way in uplifting volunteers’ spirit, but it will also increase engagement among residents.

4.      Use Technology

You can always use technology to increase social interactions. It depends on your association to choose any technological solution that can help increase neighbors’ connection. A digital newsletter notifying residents of events, awards, recognition of residents, and updates is a great way to increase engagement.

5.      Have Fun Together

National holidays and festivals can give you a great chance to come together and have fun. Make sure that your neighborhood comes together to celebrate select days. If your HOA does not have a person in charge of planning events for the neighborhood you may want to volunteer to head up a committee for event planning.

The Final Word

Our hectic lifestyle has forced us not to make many connections. For most of us, home is the place where we come after a long day at work, just to sleep. This, obviously, doesn’t allow residents to come together and talk. To increase engagement, you will have to make an effort to ensure that your neighbors get to know each other.

What to Do When You Have Problem Neighbors

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What To Do When You Have Problem Neighbors. There’s nothing worse than problem neighbors. After long days at work, we just want to come home and relax; when our neighbors disturb our peace it can be especially challenging.

Before you hire a lawyer or list your house for sale, there are a few strategies you can employ to make things better.

•Get to Know Them Better –Take an interest in the neighbor and try to understand the issues from their end. Talk about how to resolve the differences together so you’re both happy.

•Be Proactive – If you are having a big party or scheduling some major remodeling, let your neighbors know and try to accommodate their needs as well.

•Document the Problems – Keep careful records in case you do need to address the issue legally. •Talk With Your Other Neighbors – Seek community support and assistance. If others are having similar issues, gather their information also and gain their help.

•Talk to the City/County/HOA – Often the issues you have with your neighbors are part of a municipal code or HOA R&Rs; talk to these entities and ask for help and guidance.

•Consider Mediation – Ask your neighbor if they would be willing to go to a professional mediator to try and resolve the issues.

•Take Legal Action - This should be a last resort. Contacting law enforcement or getting legal representation might be the only way in some extreme situations. Difficult neighbors can be a serious issue.

Problems range from leaves dropping on your lawn to drug dealing. Don’t feel like you have to live with the issue or move; take steps to try and resolve and know that there are ways to solve the issues.

What to Look for in an Effective Community Association Manager


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 These are Three Things to Look for in an Effective Community Association Manager

Good Communication Skills

Concise, timely and clear communication from within the community management association and without to the community members / resident is vital for effective and successful community management.

The community manager is responsible for getting every message out and acts as the liaison between the community and the members. Whether it is about events, changes, updates, maintenance and more, it is the responsibility of the community management to relay all important matters to the residents.

 A good HOA manager should possess an endless supply of patience, creative problem solving and people skills, which instills trust and builds strong relationships within the community.

 

Able to Handle Issues Effectively

The community can clearly see how issues are handled from within the association managers. Sometimes residents think issues are not getting resolved or complaints are being ignored. It is up to the community association management to handle community issues in a timely manner or communicate to the community why there may be a delay.

If there are conflicts to resolve the community association manager should reach out to involved parties and set measures in action for resolution.

The best community managers know how to apply a broad skill set to the unique situations they encounter on the job. They move with ease into situations that require strong communication, negotiation, customer service, and organizational skills. Property managers also can manage more tangible property-related concerns, such as maintenance and repair issues.

 

Possesses a Wide Range of Knowledge

Good community managers are knowledgeable about how community association properties operate, keep current on the latest laws and possess a certain set of skills, which include the ability to communicate and relate to a wide array of people. 

Another set of important qualities that a community association manager should possess is organization and attention to detail.  Multitasking and the ability to follow up and follow through on projects and objectives are also essential characteristics that should be considered. 

Additionally, among other skills, a community association manager should have knowledge and understanding of scheduling, payroll, budgets, collections and basic accounting principles.

The community association manager must know all aspects of the community they manage, the CCRR’s, laws, policies and procedures and anything pertaining to the operation of the management of the community.

If there is an instance where information may need to be researched it is important to notify any party involved that the community manager is getting the answers to questions or problems.

The Most Popular Community Amenities

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Most Popular Community Amenities Crafting the perfect lifestyle is about more than just the size of the kitchen or the space in the backyard.

The community in which the home is located is almost as important to quality of life as the home itself. As more and more properties are developed in master planned communities, the home buyer is accustomed to considering neighborhood amenities as part of the package. Here are the most popular community amenities in 2019.

Parks and Green Space –Topping the list of desired amenities is green space. Studies show that as home buyers seek smaller square footage, they also are seeking outdoor space from the neighborhood.

Trail Systems –Along the same lines as green space and parks is the desire for trails throughout the community. Home buyers are interested in both paved and natural trails for walking, hiking or biking.

Resort Style Pool and Clubs –Pools and clubhouses have become more elaborate over the past decade and home buyers expect their community pool to feel like a vacation spot in style, size and extras, such as towel service and snack bars.

World Class Gyms and Courts –Exercise rooms and courts are also expected to rival the best paid clubs in the area.

Main Street Village Centers –As developers create their neighborhoods, daily necessities must be readily available. Artfully designing the shopping area to include a main street feel is a huge plus to home buyers. Lifestyle is a complete package.

With the appeal of smaller homes and no-maintenance properties, home buyers are seeking the extra space in their communities, replacing large private yards with community space and amenities.